Announcing the removal of BIME Analytics

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Announced Removal of BIME
January 18, 2021 June 30, 2021

Zendesk is removing BIME Analytics on June 30, 2021. If you are currently using BIME Analytics, we recommend that you migrate to one of our preferred partners. Refer to the options outlined below for details.

What does this mean?

BIME Analytics will be retired on June 30, 2021. Following this date, BIME will be removed and you will no longer have access to your data or dashboards. You will still be able to use BIME as you normally do until June 30.

Why is Zendesk removing BIME?

After careful evaluation, we have decided to invest more in other analytics capabilities to benefit our overall customer base. We will keep BIME running until June 30, 2021. Should you have any questions about this transition, please reach out to your account owner. 

How can I migrate to a partner?

We have developed comprehensive resources to ensure that your migration to a preferred partner goes smoothly. There are two primary ways for businesses to migrate away from BIME:

Self-paced migration Have our partners migrate you
Use this opportunity to reevaluate your reporting and get started with an alternative business intelligence analytics tool. Have Domo or Looker professional services team migrate you over and manage your migration process from end to end.
Self-migrate to a new business intelligence solution Migration Details

What happens if I don’t migrate before the removal date?

If you don’t migrate to a different product by the removal date you will lose access to the custom reports and dashboards that you have created in BIME Analytics.

Additional questions?

Don’t hesitate to contact our team at maketheswitch@zendesk.com

Have more questions? Submit a request

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