Welcome to the BIME Help Center


Bienvenue to the BIME Help Center! This is your one-stop shop for product guides, release notes, and best practices. It’s also a community for you to share your ideas and feedback. We read every comment, so we look forward to hearing from you.  

What's in the BIME Help Center?

Here, you will find product updates, learn the product, and meet other users.

Getting started
Get valuable learning material, including tutorials and videos, to learn the BIME basics. You’ll know exactly where to start, if you start here!
Knowledge base
Find all of our BIME product documentation--everything you need to know about BIME. And there is commenting, so you can ask questions if something isn’t clear.
Jump in to ask questions and get answers, to post tips and learn from other users, and to give product feedback. Most importantly, you can meet other BIME users like you, and share ideas and best practices!
Check out Recent activity on the home page for the stream of recent posts and comments in the Help Center. It’s essentially your news feed for the BIME Help Center.
Make sure to subscribe to Announcements and Release notes, so you'll always know what's new or changing in BIME. Always be the know and don’t miss out!

What can you do in the BIME Help Center? 

In addition to benefiting from all the information in the Help Center, including product updates, documentation, and community content, here's how you can participate:

  • Follow sections and posts to get email notifications and be in-the-know.
  • Post questions, tips, or product feedback. We value your contributions!
  • Comment on articles posts to be part of the conversation.
  • Vote for ideas you like so our product team knows what's important to you.
  • Submit a request for our team if you can't find what you're looking for and you need more help.

Dive right in

Now it's time to dive in, data nerds! We know how you love to analyze things. We hope you will find valuable resources here and connect with other BIME users. Let us know what you think. Amusez-vous bien !

Have more questions? Submit a request


  • 1

    It would be helpful if you guys had a customer support line that people could call.  Our BIME DB crashed 2 days ago, and I have gotten 1 email back from the help desk that did not help.  I have asked for an update, and have not received one.   None of our dashboards work, and this is a product that our company relies on for information.  How can I get someone to jump on an important issue quickly?  I love BIME when it works, but it is very frustrating when you have a serious issues with it and can not get any immediate help.

  • 0

    Thanks for submitting this, it looks like we have it solved in your ticket now. Please reach out if you run into any other issues.

  • 0

    4 days our DB is down - by your words - your internal error in regards to your AWS. 4 days and nothing - no eta, no contact at least you can put in a bot to reassure people that - "their problem is very important to you".

  • 0

    Hi Dimitar,

    What issues are you running into with your Zendesk account exactly? I'm happy to help in any way I can so let me know!

Please sign in to leave a comment.
Powered by Zendesk